- You get a new employee or an employee leaves.
Although we want to help you onboard a new employee and most clients want a new email address added; its especially important to tell us when an employee leaves. If they still have access to your network, they can cause huge problems! They could also call the provider and request access to something and, if they are still included in your contact list, the provider may give them access as part of their services to you.
If the request sounds different from most other requests, we’ll communicate with the company’s primary contact or owner and get authorization, even for regular employees. - You are moving or expanding your business or location.
There’s a lot involved when you remodel, expand or move your business. You’ve got to work with the contractor, the town or city for permits or business licenses, notify the utilities, cable companies, etc. Don’t forget to consult your IT provider. We’ve had businesses call us in a panic because the contractor didn’t put a network drop in the right location to be usable. Or, they never considered the network drop at all! It’s much more expensive (and frustrating) to add a network drop after the build-out is finished. - You are getting a new phone system
If you are getting a new VOiP phone system, it needs access to the internet just like your computers. If the phone provider isn’t familiar with firewalls, call your IT provider to be sure it’s set up correctly - You’re switching to a new software or upgrading to a new version. We see this situation all the time. You want all the new bells and whistles, or the better security and you buy a new software or upgrade. The salesperson doesn’t always ask what your computers are running on or which version of your operating system, like Windows, that you are using.
It’s so frustrating when the new software or version crawls along because you don’t have enough memory, a fast enough processor or the right video card to get the performance that you’re expecting. - You get a Pop-Up saying that your computer is infected.
CALL Your IT Provider Right Away! Unplug your computer from the network.
Don’t do anything else! Don’t call the number, don’t pay a ransom! Pop-ups are scams or ransomware attacks. Don’t handle this yourself! You could lose everything. - You or an employee needs secure remote access. We’ll help you install the software and guide you through using it successfully. If you are allowing an employee to access your network remotely, be sure to check out our Remote Work Agreement and Guidelines at ACTSmartIT.com/wfh
Contact Info
David Snell,
ACTSmart IT
332 Main Street
Wareham, MA 02571
ACTSmartIT.com
David@ACTSmartIT.com
855-WOW-Service ● 781-826-9665